Privacy policy

Sorted Family is run by Kimberly and Dean, a wife-and-husband team in Australia. When this page says “we”, that's us.

• Your account details: name, email address and password (your password is stored scrambled — we never see it).
• The people in your household: their names, birthdays, relationship to you, photos and colours you choose for them.
• Whatever you put in the app: calendar events, to-do lists and chores, shopping lists, meal plans and recipes, bills and budgets, health notes and appointments, pets, sport, beauty appointments, vehicles, receipts and documents you upload.
• Private family messages and any photos or files attached to them.
• Payment records: the date, amount and status of your subscription. Card numbers are handled by our payment provider and never reach us.
• Basic technical information needed to run the app: sign-in times, the device you use for notifications, and error reports when something breaks.

Only to run the app for you: to show your family their calendar, remind you about a bill, read a receipt, deliver a message, and keep everything in step across your phones. We do not sell your information, and we do not use it for advertising.

• The members of your own household, according to what the parents or admins allow — new members start with everything hidden until an adult turns it on.
• Nobody in any other household. The database itself refuses requests from outside your household.
• Us, only when we need to: fixing a fault you've reported, or where the law requires it.
• Our service providers, who store and process the information on our behalf: our hosting and database provider, our payment provider, our email provider, and the notification services run by Apple and Google.

When you photograph a receipt or a bill, the picture is sent to an automated reading service so the items and prices can be pulled out. It is used for that reading only and is not used to train anyone's models. Your files sit in private storage, and links to them expire after an hour.

Private family messages travel over a secure connection and are stored on encrypted disks. Only the people in that conversation can read them through the app. They are not end-to-end encrypted, which means that in principle someone with full administrator access to our backend could read them. We don't, and we never will for any reason other than fixing a fault you've asked us to fix.

Your information is stored on secure servers with our hosting provider and kept while your household is using the app. If you cancel, we keep it for a short period in case you come back, then remove it. Ask us and we'll remove it sooner.

Children appear in the app because a parent puts them there, and a parent controls what each child can see and do. Children can't sign themselves up. Sorted Family is designed for the adults of a household to run their family life.

• Ask for a copy of everything we hold about your household.
• Correct anything that's wrong — most of it you can edit yourself in the app.
• Delete your household and everything in it. Email us and we'll do it.
• Turn notifications off, in the app under Notifications, or in your phone's settings.

These rights come from the Australian Privacy Act. If you think we've mishandled your information, tell us first — we'd rather fix it. You can also complain to the Office of the Australian Information Commissioner.

If we change how we handle your information we'll update this page and, for anything significant, tell you in the app or by email.

Any question about this page, or about your family's information, comes straight to us at sortedfamily@outlook.com. We read every email and usually reply within a day or two.