Refund policy

• Cancel any time from My profile in the app — no phone calls, no forms.
• Your family keeps access until the end of the next billing cycle, the 1st of the month.
• Nothing is charged after that.

• We don't refund part of a month you've already had the use of — you keep access for the rest of it instead.
• Charged twice, or charged after cancelling? Tell us and we'll refund it in full.
• Signed up by accident and haven't used it? Email us within 7 days and we'll refund that month.
• If the app was badly broken for you and we couldn't fix it, we'll refund the affected month.

Refunds go back to the card you paid with and usually appear within five business days, depending on your bank.

This policy sits alongside the Australian Consumer Law, which it doesn't limit. If the app doesn't do what we said it does, you're entitled to a remedy regardless of what's written here.

Email us with the address on your account and roughly when the charge happened. That's enough for us to find it — you don't need a receipt number.

Any question about this page, or about your family's information, comes straight to us at sortedfamily@outlook.com. We read every email and usually reply within a day or two.